Terms & Conditions

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PAYMENT:

Major credit cards (Visa, MasterCard, AMEX or Discover), corporate checks, and money orders are accepted. 


If payment is made by credit card, full payment is expected at the time contract is signed. If paying by check or money order, 50% is due at time contract is signed and the balance due thirty (30) days prior to the date of your event. A copy of the credit card and billing address of the credit card must be included upon execution of the contract.  Deposits are non–refundable.  


GRATUITY:  

Gratuity is a sum of money tendered to Down the Line Rooftop’s workers for a service performed or anticipated. Gratuity is automatically added to contracted groups, corporate outings, and buyouts, at 12% of the pre–taxable total of your bill. Additional gratuity for excellent service is always appreciated, but not expected.


For all other guests and contracts, gratuity is not included in your payment to DTL. However, our staff does work for tips, and gratuity given to them day of the event is greatly appreciated. Upon request, gratuity may be added to your contract. Please inform your DTL agent who will be able to accommodate you. Gratuity is split between service staff, supervisors, security, kitchen staff, and other employees as deemed necessary. Labor charges are taxable, while the gratuity is not.  


TICKETS: 

Tickets are required for entry into DTL. Game tickets are issued via email after contracts have been received and payment in full has been made. The number of guests that you specified in your contract will all need their individual ticket to gain access to DTL Rooftop the day of your event. Tickets are scanned at our main entrance and can be presented via paper ticket or PDF on any compatible mobile device.


ARRIVAL TIME:

Attendees may enter the premises one (1) hour prior to game time. Food & Beverages are served at that time.

Entry is in the rear of the building on the 3625 side.


BEVERAGES:

Beverage service will begin one (1) hour prior to game time. Beverages include domestic and premium beer, red and white wines, a variety of soda, iced tea, lemonade, and bottled water. PLEASE NOTE THAT CITY OF CHICAGO ORDINACE PROHIBITS THE VENDING OF ALCOHOL AFTER THE SEVENTH INNING. Alcoholic beverages will be served until the end of the seventh inning, and, in the event of a game delay, total alcohol services will last four (4) hours from doors opening. Guests will be provided with soda and water for the remainder of the game. All drinks will be served in plastic cups. GUESTS MAY NOT BRING THEIR OWN BEVERAGES. Guests are subject to search and verification of photo identification in order to comply with all applicable liquor laws. DTL management reserves the right to discontinue serving alcohol to any guest or guests at their discretion.


FOOD:

Food service will begin one (1) hour prior to game time. Food includes an All–U–Can Eat style cookout that includes burgers, hotdogs, brats, chicken sandwiches, Italian beef, veggie burger, a selection of cold salads, and a large variety of chips, and dessert. Please note that hot food will be served until the middle of the eighth inning, and, in the event of a game delay, the end of food service will at the discretion of the DTL management. 


EXITING THE ROOFTOP:

Attendees may stay on the rooftop deck no longer than thirty minutes after the game is over.


GENERAL RULES OF THE ROOFTOP:

No glass, peanuts, or bare feet allowed on the rooftop. Guests will not be admitted to the rooftop with any outside beverages, and no–one will be permitted to leave the rooftop with any alcohol. Any inappropriate behavior, including throwing objects off the rooftop, use of profanity, disrespectful behavior toward staff or other patrons or actions that, in the opinion of management, endanger the safety of guests, staff, and persons surrounding the building, or interfere with other patrons’ enjoyment of the Rooftop, will result in immediate and permanent ejection of the offender(s) from the rooftop without refund and may result in criminal charges being filed. No advertising is allowed on the rooftop.


CANCELLATION POLICY:

If the Chicago Cubs cancel the game before its scheduled start time then there are 3 options for redemption:

Use your ticket on the date of the scheduled makeup game (set by the Chicago Cubs), DTL will offer selected make up games if the previous does not work for you, if all else fails then a refund may be issued.


FORCE MAJEURE:

Rooftop shall not be responsible for any matters beyond its control, including, but not limited to; denial of City rooftop license, closure by governmental authority of its existing line of sight into Wrigley Field to view the baseball games, Acts of God, accidents, and weather conditions, all of which are defined as force majeure. In the event service cannot be provided due to force majeure, DTL’s liability will be limited to refund of deposit pursuant to this agreement, and the guest shall not be entitled to claim any incidental or consequential damages.


SIGHTLINE LIMITATIONS:

Rooftop does not guarantee any particular sight lines or view of Wrigley Field or the playing field. Patron acknowledges that the ongoing bleacher expansion project or other events outside of DTL’s control may affect the sight lines or views from the rooftop and agrees that any change from the current sight lines shall not be grounds for a refund or discount of the stated price. 


OBSTRUCTIONS:

Rooftop shall not be responsible for the presence of obstructions, including, but not limited to special signage, sound equipment, video screens, speaker stacks and light towers that may affect the view of the field for baseball games or stage area for performances from the Rooftop. The presence of construction activities will not entitle Patron to a discount, refund or rebate of any fees paid or payable.


CONSTRUCTION:

The Rooftop may, from time to time, be undergoing improvements to better serve our customers. DTL will use reasonable efforts to prevent such improvements with interfering with attendees’ use or enjoyment of the Rooftop. Any areas deemed hazardous due to ongoing construction may be partitioned from use. The existence of construction activities will not entitle Patron to a refund of any fees paid or payable.


GAME TIME CHANGES:

The Chicago Cubs reserve the right to change the starting time of any game. We also reserve the right to change the starting time of any party when the Chicago Cubs change the starting time of any game. The designated contact person will be contacted as soon as possible once the Chicago Cubs announce a starting time change. There will be no refund for a game in which the Chicago Cubs changes the game starting time.


WEATHER CONDITIONS:

Rooftop is not responsible for weather conditions affecting the use and enjoyment of the Rooftop or the view of the event from the Rooftop. Patron acknowledges and agrees that it assumes all responsibility and risk relating to adverse weather conditions. Rooftop reserves the right to restrict use of areas of the Rooftop in order to protect the health and safety of guests. Unless weather conditions cause the cancellation of the event, they shall not entitle Patron to a discount, refund or rebate of any fees paid or payable.


NON–CUBS EVENTS:

The Rooftop may operate during special Wrigley Field events other than Chicago Cubs games. Special terms and conditions for these events are contained on the attached Rider.


OWNER GUESTS:

The Rooftop deck and clubhouse are not exclusive to Patron or its guests. Authorized guests of DTL are also allowed access to the rooftop given the availability of each location of that game date, even if an event is designated as “exclusive.” Rooftop deck may sell additional admissions to the rooftop within legal capacity limitations.


LIMITATION OF LIABILITY:

ROOFTOP AND PATRON AGREE THAT SHEFFIELD ROOFTOP, LLC, ITS PARENTS, SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “ROOFTOP”) SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE OR INJURY TO PERSONS OR PROPERTY RELATING TO ATTENDANCE AT THE ABOVE DESCRIBED EVENT, INCLUDING, BUT NOT LIMITED TO ANY DAMAGES CAUSED, DIRECTLY OR INDIRECTLY, BY THE NEGLIGENCE OF ROOFTOP, ITS EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS OR VENDORS. PATRON SHALL BE SOLELY RESPONSIBLE FOR THE CONDUCT OF ANY INVITEE ON OR ABOUT THE ROOFTOP. FURTHER, THE PARTIES AGREE THAT ANY DAMAGES ARISING FROM THE BREACH OF THIS CONTRACT SHALL BE LIMITED TO THE PRICE STATED ABOVE.


Please visit our FAQ's for more information or email us if you have any other questions. 




A Down the Line Rooftop ticket includes:

- Admission to the rooftop on selected game day.

- Food and beverage service from the DTL menu.

- Full-access to indoor and outdoor seating in the DTL Clubhouse and on the rooftop.

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Copyright © 2012 Down The Line Rooftop. All rights reserved.       Tel: 773.975.5677     3621-3625 N. Sheffield Ave, Chicago IL 60613